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Customer relations

Committed to total care

ERA Winner 2005 We realise that it is not enough to simply deliver the best resources to your school. Our ambition is for Espresso to become your LA's and school's trusted partner, the company you depend upon for unbeatable customer care.

From the point of subscription onwards Espresso seeks to develop an ongoing relationship with our customers to support them in the creative use of ICT across the curriculum and enable them to meet government agenda. This approach has led teachers to see Espresso as a ‘solution provider’ rather than a content supplier.

In 2005 Espresso’s first-class attention to the customer was recognised when were named Supplier of the Year at the Education Resource Awards.

At Espresso, our team of customer relations representatives work directly with you. Prior to installation, we determine your technical and content requirements to ensure a smooth implementation process. Once you are connected to Espresso, we are available via freephone (0800 0345200) to answer specific questions ("how do I?") or to solve a technical issue. Our team is knowledgeable, friendly, and responsive to your needs.

How you can contact us

‘Espresso is reliable and has rarely let us down. Even in the early days when there were a few problems, technical support has been available through the Espresso Helpdesk, which has provided superb support right from the start.’

Sue Goodman, Head teacher, South Bookham School

‘If this is the level of technical support that schools can expect from your service then that is worth its weight in gold.’

Sue Dean, ICT Consultant, Bexley LA