Espresso Education is the ERA Supplier of the Year
24 March 2005
Espresso Education is proud to have been recognised as the Supplier of the Year at the Education Resources Awards held last week.
Our joint win in the Supplier of the Year ‘Over £3m turnover’ category is a testament to Espresso’s achievements in customer care and retention.
The judges’ comments on why Espresso had impressed them highlighted:
- Our continued commitment to providing innovative cross-curricular resources and being a ‘solution provider’ rather than a content supplier
- Our excellent INSET programmes and technical support
- Our 96% renewal rate and the admirable testimonials and feedback provided by schools and LAs
It is this first-class attention to our subscribers that has made Espresso the trusted supplier and partner for over 4000 schools.
On receiving this new accolade, Espresso CEO Lewis Bronze proudly remarked:
"I’m delighted with this award because everyone at Espresso works very hard to satisfy the needs of our customers. As our company has grown, we have invested in customer support systems, in developing training programmes, and most importantly, in recruiting and training high-quality staff who deal sensitively and courteously with schools’ needs on a daily basis.
It’s a genuine and long-term commitment and has helped us become the trusted supplier of schools, so it’s absolutely fantastic to win this award.”
The winners were announced at a gala event on the second night of the Education Show on March 18th. The presentations were made by royal commentator and ‘celebrity’ Jenny Bond. L-R: Linda Reed, Natalie Moser, Ellie Karaolou, and Jane Nash from Espresso’s Customer Relations & Marketing, Production and INSET departments receiving our award.
Our ERA award will join our 3 BETT awards in the Espresso trophy cabinet.
Judging Criteria
Now in their seventh successful year, The Education Resources Awards focus on the resources, services and people that really make a practical impact on learning and the day-to-day work of the teachers in the classroom.
The awards are presented to supplier organisations that provide educational establishments with high-quality, safe products appropriate to their everyday teaching and learning needs. They must demonstrate:-
- How the product range meets needs of schools today
- Outstanding customer care and exceptional standard of service to education
- Awareness of and responsibility towards the environment
Sponsors
The Awards are organised by Highbury-Nexus, publishers of the new Specialist Schools Review magazine, and the British Educational Suppliers Association (BESA). They are sponsored by GLS Educational Supplies, Berol, Select Education, PLATO Learning and The Times Educational Supplement. They are supported by the National Association of Head Teachers, The Educational Publishers Council and UK Trade & Investment.
Espresso Education
For further press information or paper versions of this release please contact:
Espresso Marketing, Riverside Studios, Crisp Road, Hammersmith, W6 9RL
Tel: +44(0)20 8237 1200
Fax: +44(0)20 8237 1201
Email: info@espresso.co.uk
British Educational Suppliers Association
20 Beaufort Court Admirals Way London E14 9XL
Tel: 020 7537 4997
Fax: 020 7537 4846
Email: besa@besa.org.uk
Website: www.besa.org.uk
